Terms and Conditions
Man with Van Willesden Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Willesden provides removal, man and van, collection, delivery and related services within the United Kingdom. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the person, firm or organisation requesting the services.
Services means any removal, man and van, transport, loading, unloading, packing, delivery, collection, or related services provided by us.
Goods means the items, belongings, furniture, equipment or materials which are the subject of the services.
Quotation means the price or estimate provided by us for the services, whether verbal or in writing.
We, us, our means the operator trading as Man with Van Willesden.
2. Scope of Services
We provide man and van and removal services, including the loading, transport and unloading of goods, within our operational service area and, by agreement, to other UK destinations. The exact scope of the services will be set out in your quotation or booking confirmation.
Unless expressly agreed in writing, our services do not include the disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing or unpacking of goods, specialist lifting, or the transport of prohibited or hazardous items.
3. Booking Process
3.1 You may request a quotation by providing details of the addresses, access conditions, type and quantity of goods, and any special requirements. Quotations are based on the information you provide and may be revised if that information is incomplete or inaccurate.
3.2 A booking is only confirmed when we have accepted your request for services and you have accepted our quotation, including any applicable charges, and provided any deposit or prepayment we require.
3.3 We reserve the right to decline any booking request at our sole discretion.
3.4 It is your responsibility to provide accurate information regarding property locations, access, parking, the number and nature of items, any unusual dimensions or weights, and any items requiring special handling.
4. Quotations and Pricing
4.1 Unless otherwise stated, quotations are estimates based on the details supplied and are not a fixed price guarantee. The final charge may vary if the move takes longer than anticipated, requires additional staff or vehicles, or involves extra services.
4.2 Quotations generally do not include parking fees, congestion charges, tolls, ferry costs, or other third-party charges unless specifically mentioned. Such charges will be added to your final invoice where applicable.
4.3 If access is more difficult than described, if there are additional floors or long carry distances, or if items have been omitted from the quotation, we may adjust the price accordingly.
4.4 Any waiting time caused by circumstances outside our control, including late key collection or building access delays, may be charged at our standard hourly rate.
5. Payments and Charges
5.1 Payment terms will be confirmed at the time of booking. We may require full or partial payment in advance, or payment on completion of the services.
5.2 You agree to pay all charges in full using a payment method accepted by us. We reserve the right to withhold commencement or completion of services if payment is not made in accordance with our agreed terms.
5.3 If payment is not made when due, we may charge interest on the overdue amount at the statutory rate from the due date until payment is received in full.
5.4 All charges are quoted exclusive of any applicable taxes unless clearly stated otherwise. Where applicable, the relevant tax will be added to your invoice.
6. Customer Responsibilities
6.1 You must ensure that you are present, or that an authorised adult representative is present, at the collection and delivery addresses throughout the service to direct our staff and sign any necessary documentation.
6.2 You must arrange suitable parking and access for our vehicle at both collection and delivery addresses. Any parking penalties, obstruction charges or similar costs incurred due to inadequate arrangements may be charged to you.
6.3 You are responsible for properly packing and protecting your goods, unless we have expressly agreed to provide packing services. Fragile items should be clearly labelled.
6.4 You must remove any fixtures, fittings, or obstacles that could hinder the safe movement of goods and notify us of any restricted access, low ceilings, narrow staircases, or other potential hazards.
6.5 You warrant that you are the owner of the goods or have full authority from the owner to enter into this agreement and to allow us to carry out the services.
7. Excluded and Prohibited Items
7.1 Unless we have agreed in writing, we do not transport:
Hazardous or dangerous goods including gas cylinders, flammable liquids, explosives or chemicals.
Perishable goods requiring special storage conditions.
Illegal goods, stolen property, or items whose possession or transport is unlawful.
Cash, jewellery, precious metals, important documents, or items of exceptional value.
Animals or live plants.
7.2 If you include any such items without our knowledge, they will be moved entirely at your own risk, and you shall indemnify us against any loss, damage, liability or expense arising in connection with them.
8. Cancellations and Changes
8.1 If you wish to cancel or amend your booking, you must notify us as soon as reasonably possible.
8.2 We may apply a cancellation charge depending on the notice period provided:
Cancellations made more than 7 days before the scheduled service date may not incur a charge, subject to our discretion.
Cancellations made between 7 and 2 days before the service date may incur a reasonable administrative charge or a percentage of the quoted fee.
Cancellations made within 48 hours of the service start time may be charged up to the full quoted amount.
8.3 If you request significant changes to the booking, including date, time, addresses or volume of goods, we may treat this as a new booking and adjust the price accordingly.
8.4 We reserve the right to cancel or postpone the services in circumstances beyond our reasonable control, including severe weather, vehicle breakdown, accident, illness, or other events of force majeure. In such cases, we will endeavour to reschedule the service as soon as possible and our liability shall be limited to the return of any prepayments for services not provided.
9. Our Responsibilities and Liability
9.1 We will use reasonable care and skill in providing the services and handling your goods.
9.2 Our liability for loss of or damage to goods arising from our negligence or breach of contract shall be limited to a reasonable amount, taking into account the value of the goods and the fees paid for the services. You are responsible for arranging any additional insurance cover for your goods if you consider it necessary.
9.3 We shall not be liable for loss or damage arising from:
Goods that are inherently fragile or defective.
Poor or inadequate packing or protection by you or a third party.
Normal wear and tear, scratching, scuffing or minor dents to furniture or surfaces that may reasonably occur in the course of a removal.
Loss of or damage to items not packed or listed, or left unattended before loading or after unloading.
Events beyond our reasonable control, including fire, flood, adverse weather, road closures, traffic delays, theft, vandalism or acts of third parties.
9.4 We shall not be liable for any indirect or consequential loss, including loss of profits, loss of use, loss of business, or emotional distress.
9.5 When we are required to follow your instructions as to the manner of moving or handling particular items and such instructions are against our advice, we shall not be liable for any resulting loss or damage.
10. Claims and Complaints
10.1 You must inspect your goods and the relevant premises as soon as reasonably practicable after completion of the services.
10.2 Any visible loss or damage that you believe is attributable to our services should be reported to us as soon as possible, and in any event within 48 hours of completion. You should provide clear details, supporting information and, where possible, photographs.
10.3 Failure to notify us of a claim within a reasonable period may affect our ability to investigate the matter and may limit or extinguish any potential liability.
10.4 We will investigate any complaint in good faith and may request further information or evidence. Where appropriate, we may offer repair, replacement, or a reasonable financial contribution, subject to the limitations set out in these Terms and Conditions.
11. Waste and Disposal Regulations
11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will only remove items for disposal where this has been expressly agreed as part of the booking.
11.2 You must accurately identify any items to be taken for disposal and confirm that you have the right to dispose of them.
11.3 We do not collect or transport hazardous, clinical, or controlled waste. Such items must be handled by licensed specialist providers.
11.4 Where we agree to remove unwanted goods, we may dispose of them via donation, reuse, recycling or licensed waste facilities, at our discretion. Any disposal charges or waste transfer costs will be added to your invoice.
11.5 You agree not to request or cause us to breach any environmental or waste regulations. If you provide misleading information regarding items for disposal, you shall be responsible for any fines, penalties or costs arising as a result.
12. Access, Parking and Property Damage
12.1 You must ensure that reasonable access is available for our vehicles and staff at both collection and delivery locations. If access is restricted, unusually distant, or involves additional handling, we may make additional charges.
12.2 You are responsible for obtaining any necessary parking permissions or permits. Any parking penalties or enforcement charges incurred due to the lack of such arrangements may be charged to you.
12.3 While we take care in moving goods, we are not liable for damage to driveways, paving, lawns, or other access surfaces where we are required to drive or park at your request or where no reasonable alternative access is available.
12.4 You should take reasonable steps to protect floors, walls, doors and fixtures if you are concerned about cosmetic damage. We do not accept liability for minor marks or scuffs to décor that can reasonably occur during the normal course of moving goods.
13. Timeframes and Delays
13.1 Any times given for arrival, completion or duration of the services are estimates only. While we will use reasonable efforts to adhere to agreed times, they cannot be guaranteed.
13.2 We shall not be liable for any loss or expense arising from delays due to traffic, weather, road conditions, accidents, mechanical failure, or other causes beyond our control.
13.3 If delays are caused by you or by circumstances within your control, including waiting for keys, incomplete packing or lack of access, we may charge for extra time at our standard rates.
14. Insurance
14.1 You are strongly advised to ensure that your own household or business insurance provides adequate cover for your goods during removal and transit.
14.2 Our liability is limited as set out in these Terms and Conditions and does not replace the need for you to arrange appropriate insurance for higher value or particularly fragile items.
15. Data Protection and Privacy
15.1 We will collect and use your personal information only for the purposes of managing your booking, providing the services, handling payments, and dealing with enquiries or complaints.
15.2 Your details will be kept secure and will not be sold to third parties. They may be shared with trusted partners or contractors where necessary for the performance of the services or compliance with legal obligations.
16. Variation of Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
16.2 Any variation to these Terms and Conditions must be agreed in writing by us. Verbal assurances or arrangements are not binding unless confirmed in writing.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as severed from the remaining provisions, which will continue in full force and effect.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
By confirming a booking with Man with Van Willesden or allowing the services to commence, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
